FAQ (Frequently Asked Questions)
1. What is Hair Divinity's main focus? Hair Divinity specializes in scalp care, offering scientifically-backed and passion-driven products to alleviate persistent scalp issues. Our mission is to empower individuals to regain confidence in their scalp health.
2. Are your products suitable for all hair types? Yes, our products are formulated to cater to all hair types, from straight to curly, coarse to fine. We believe everyone deserves a healthy scalp irrespective of their hair texture.
Product-Specific Questions:
3. How does the Pre-Exfoliating Scalp Treatment work? Our Pre-Exfoliating Scalp Treatment is designed to gently lift and remove stubborn flakes and buildup from the scalp. The unique formula, combined with the product's applicator, ensures an effective and gentle exfoliation process before shampooing.
4. Can I use the 2n1 Soothing Scalp Cleanser & Conditioner every day? Our 2n1 Soothing Scalp Cleanser & Conditioner is formulated to offer deep cleansing while soothing the scalp. Depending on your hair type and scalp condition, it can be used daily or every other day. Always follow with adequate moisturization to maintain hair health.
5. Are the products free from harmful chemicals? Absolutely. At Hair Divinity, we emphasize natural ingredients without compromising efficacy. Our products do not contain harmful chemicals and are crafted under strict quality controls.
Order & Shipping Questions:
6. How long will it take for my order to arrive? Local deliveries usually take 3-5 days, while international deliveries range between 10-15 days, depending on the destination.
7. How can I track my order? Once your order is dispatched, we'll send you an email with a tracking number. Use this number on our Shipping page to monitor your package's status.
8. Can I change my shipping address after placing an order? If your order hasn't been shipped yet, please contact our customer service immediately to make any changes. Once the order has been dispatched, we're unable to alter the shipping details.
Return & Refund Questions:
9. What is your return policy? If you're unsatisfied with our products, please get in touch with our customer service within 14 days of receiving your order. Products should be returned in their original packaging and unused. (Do update this based on your actual return policy.)
10. How long does it take to process a refund? Once we receive the returned product and it meets our return criteria, refunds are typically processed within 5-7 business days.
Support & Other Questions:
11. I have a specific scalp condition. Can I get personalized advice? We highly recommend consulting with a dermatologist or trichologist for personalized advice. However, our customer service can guide you on the general benefits of our products.
12. How can I contact Hair Divinity's customer service? Please visit our Contact Us page for all the details on reaching out to our dedicated customer service team.