Refund Policy

Thank you for choosing Hair Divinity. We're committed to ensuring the satisfaction of our valued customers. While we don't offer refunds, we understand that sometimes things might not work out as planned. To assist you, we've outlined our return and exchange policy below:

Exchanges:

  1. Eligibility: Exchanges are accepted within 30 days from the date of purchase. To be eligible, items must be unused, in the same condition you received them, and in the original packaging.
  2. Process: Contact our Customer Service Team with your order number, the product you'd like to exchange, and the reason for the exchange request. Our team will provide you with detailed instructions on how to proceed.
  3. Shipping Costs: Customers are responsible for shipping costs when sending items back for an exchange. However, when we send the new item to you, shipping will be on us!

Damages and issues:

Please inspect your order upon reception and contact us immediately at [info@yourhairdivinity.com] if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

One-on-One Assistance:

  • If you're experiencing challenges or not seeing the results you expected, please don't hesitate to reach out. We offer one-on-one assistance to ensure you're using the products correctly and to address any concerns you might have.
  • Our experts are here to guide you through best practices, application techniques, and more to make the most out of your Hair Divinity products.

Exceptions:

  • Unfortunately, we cannot accept exchanges on promotional, discounted, or clearance items. These sales are final.
  • Exchanges are limited to one per customer for the same product.

Feedback:

  • While returns are not part of our policy, your feedback is invaluable. Please let us know if there's any way we can improve or if there's something specific you're looking for in our range.

Contact Us:

  • For exchange requests, one-on-one assistance, or any other queries, please contact our Customer Service Team at [info@yourhairdivinity.com] or call us at [469-986-0100].

Thank you for your understanding and trust in Hair Divinity. We're dedicated to helping you achieve a healthy, revitalized scalp.